Terms of Service | KARINAS KLEANING&ORG

TERMS & CONDITIONS

You agree to comply to be bound by the following terms & conditions. If you do not agree to the terms, do not book a service with us.

Booking Confirmation:

In order to reserve our cleaning date and time, a deposit of $70 will be applied. This fee is NON-REUNDABLE but deductible to the total cleaning price.

Right to Refuse Service

We reserve the right to deny or terminate service because of safety concerns, in appropriate or uncomfortable situations, weapons on-premises, severe clutter and disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

Pets

We definitely work around pets and ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Karinas Kleaning & Organizing LLC reserves the right to remove its employees from your home.

Our employees are instructed not to enter a house if they believe an animal is a threat. Our cancellation policy applies if the cleaning technician leaves the home if they feel the animal is a threat.

Charges

We may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know. If we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Karinas Kleaning & Organizing LLC will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original quote.

Payments

In order to reserve your cleaning date and time, a deposit of $70 will be applied. Payments must be made on the day of cleaning by cash, Zelle or credit card. When paying with credit card a 3% processing will be added to the total cost.

Refund Policy

We do not offer refunds. If you are unsatisfied and we hope this does not happen, email or call us within 24 hours & we will rectify the error at no charge.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

Customer rate shall be increased annually, by an amount not-to-exceed 8% of the client’s current rate.

Lockouts

The client shall make the service location accessible to Karinas Kleaning & Organizing LLC personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged a $70 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel. To avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Use of Homeowner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you require us to use cleaning products only that you prefer, please let us know before we start the service. Note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes. We cannot clean hoarding homes or areas containing any animals & humans' body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy items

For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move heavy objects, if you would like cleaning behind heavy objects, please move prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 9:00 am to 4:00 pm.

We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.

Holidays

Karinas Kleaning & Organizing LLC does not do holiday visits.

If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

Independence Day
Labor Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day
New Year Eve
New Year

Inclement Weather

We will be closed for business when weather conditions prevent School Districts from opening.

Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of Karinas Kleaning & Organizing LLC have access. In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Karinas Kleaning & Organizing LLC will not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, Karinas Kleaning & Organizing LLC shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

Non-Solicitation of karinas kleaning & organizing llc Employees

As our customer, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.